Frequently Asked Questions

Welcome to the TalentLists Help, a collection of frequently asked questions to help you get started.

Check out our top questions below, search using keywords.

If you can not find the answer, view our supporting document.

And you can always contact us for help.

What do you really provide?

We provide applicant tracking system software services (SaaS/Cloud) that simplify your recruiting.

You can simply add/import candidates, input their various skill levels, and group them into different talent pools.

Or, you can create the job opening, where you put the recruiting target, requirement, responsibilities, deadlines. Then you can select the proper candidates from talent pools, assign interviewers and schedule interviews for those candidates and manage interview tasks.

At the same time, you should always monitor the recruiting progress through our system.

  • how many planned to hire?
  • how many hired?
  • how many are in the middle of interviews?

What are the differences between Applicants and Candidates in your system?

Although applicants and candidates are often used interchangeably, they are different when talking with human resources recruiters.

In our recruitment system, applicants in our system are job seekers who have “applied” for your job opening. They have either sent a resume to you or completed an application – online or in person. You might have 300 applicants for a particular job opening.

Candidates, on the other hand, are applicants that you have screened and deem minimally qualified for the job opening. They are contenders for the opening; these are the folks that you will interview by phone or in person or have some other form of contact to learn more about their qualifications. Out of an applicant pool of 300, you might only identify 15 candidates.

Candidates can also be added into the system directly by inputting their information and uploading their resumes. It would be especially useful when sourcing passive candidates.

Also, in our talent management system, all the candidates you screened from applicants or input directly are put into talent pools automatically. So later, you can review all the interview histories and keep in touch with all these candidates, especially for those with high potentials, Learn more.

Can we delete some unused records?

It depends. When the record has no association with other records, you can delete it; otherwise, you can only disable (or archive) it if applicable. For example, a candidate without any interviews can be deleted; but if the candidate has some interviews in the system, you can't delete the record. We do our best to allow our customers to delete what they don't want to keep. If you have difficulties or suggestions, please contact us.

What if I don't want to continue using your service?

If you don't want to continue using our service, all your data will be kept in ONE month. After that, all data will be purged.

We encourage you to backup all your data before that time.

Can you refund the money if I don't want to use it anymore?

Sorry, We don't refund the subscription fee. But if you have very good reasons, you can always contact us.